Frequently Asked Questions

FAQs

What types of fences and gates do you sell?

We sell premium aluminum horizontal slat fencing and gate systems in a range of styles, sizes, and heights. Our product lineup is designed for modern residential and commercial applications, with options that balance appearance, durability, and ease of installation.

Why should I purchase from Foundation Fence Supply?

We combine industry knowledge, responsive support, and access to premium products. We are the exclusive Texas distributor for QuickScreen fence systems, giving customers in Texas direct access to a premium product line with competitive pricing and knowledgeable support. Our goal is to make sure you get the right product for the job.

How do I know how many panels, posts, or parts I need?

The exact quantity depends on your layout, measurements, gate openings, and installation conditions. Product pages include dimensions and key specifications, but if you are unsure, our team can help review your project and recommend the right products, quantities, and configuration for your space. Call us: (469) 817-3385

Can you help me choose the right fence or gate for my project?

Yes. If you send us your project details, measurements, and a few photos if available, we can help guide you toward the right fence and gate solution. We can also help identify the best style, size, and layout based on your needs. Call us: (469) 817-3385

Can I install the fence myself?

Yes. Our fence systems are designed with DIY installation in mind. Many customers are able to install them successfully, especially on straightforward projects. If you are considering a self-install, reach out to our team for guidance, product information, and available installation resources.

Are your fence systems contractor-friendly?

Yes. Our modular systems are also a strong fit for contractors, builders, and installers. They are designed to simplify planning and installation while still delivering a clean, high-end result. We also have wholesale accounts for professional contractors with special pricing and more.

Do you offer custom gates?

Yes. We can fabricate custom gates to fit specific project requirements. If you need a non-standard size, a particular layout, or a custom gate solution, contact our team and we can review your project details.

Are your products rust resistant?

Yes. Our Aluminum Fence & Gate kits are naturally resistant to rust, which makes it a strong long-term option for outdoor use. It is a practical alternative to materials that are more vulnerable to corrosion over time.

Are your products weather resistant?

Yes. Our Aluminum Fence & Gate kits are built for outdoor performance and are designed to hold up well against rain and normal weather exposure. They are made for long-term durability with far less maintenance than many traditional fencing materials.

Are your products fire resistant?

Aluminum is a non-combustible material, which makes it a strong option for properties where fire resistance is an important consideration. It will not ignite like wood, making it a more durable choice in high-heat or fire-prone environments.

Are your materials covered by a warranty?

Yes. Products sold on our website are covered by the manufacturer’s warranties, not a separate warranty provided by us. We are a third-party reseller, and QuickScreen products are supplied by a third party.

QuickScreen fencing includes a limited lifetime warranty covering defects in materials and workmanship under normal use, along with a 20-year limited warranty on the powder-coated finish provided by the powder coat manufacturer.

Warranty coverage does not apply to improper installation, misuse, normal wear and tear, lack of maintenance, or damage caused by environmental conditions or accidents. Warranty claims are handled through the manufacturer or supplier, but we are happy to help point you in the right direction.

Do you ship outside of Texas?

Yes. While we are the exclusive Texas distributor for QuickScreen USA products, we offer shipping across the United States. Contact us if you have questions about lead times, shipping, or product availability for your location.

What payment methods do you accept?

We accept all major credit cards. If you have a larger order or need help with a professional account, contact our team to discuss the best way to place your order.

Do you offer wholesale pricing?

Yes. Contractors, builders, and installers can apply for a wholesale account to access discounted pricing, dedicated support, and a more direct purchasing experience.

Can I request a formal quote for a commercial or multi-phase project?

Yes. If you send us your project details, measurements, layout, and delivery zip code, our team can review the scope and prepare a quote. We can also help identify the right fence, gate, posts, and hardware for the job.

What information do you need to prepare a quote?

To quote your project accurately, it helps to send overall measurements, fence height, gate sizes, layout details, delivery zip code, and your target timeline. If you have plans, takeoffs, or site photos, those can help speed up the process.

Can you help with takeoffs or material lists from plans?

Yes. If you send us your plans, measurements, or layout, our team can help review the project and recommend the panels, posts, gates, and components needed for the job.

How long do larger or custom orders take?

Lead times can vary depending on product availability, order size, finish, and whether your project includes custom gates or other special requirements. Contact our team with your project details and we can help provide the most accurate timeline.

Can you ship directly to a job site, warehouse, or business address?

Yes. We can review your delivery location and help determine the best shipping option for your order. Let us know whether the shipment is going to a job site, warehouse, or business address, along with any delivery limitations we should know about.

Can you split deliveries for phased projects?

Depending on the size and scope of the order, we may be able to help coordinate phased or split deliveries. If your project is being completed in stages, contact our team early so we can review the best option for your timeline.

How are large freight deliveries handled?

Larger orders may ship by freight. Delivery details can vary based on the carrier, shipment size, and destination, so we recommend contacting our team ahead of time if you have access restrictions, scheduling requirements, or questions about unloading.

Do you provide product specifications or installation information?

Yes. Product pages include key dimensions and specifications, and our team can help with additional product information to support planning and installation. If you need help selecting the right components for your project, contact us and we will point you in the right direction.

Can I reorder matching materials or replacement parts later?

Yes. If you need matching materials, replacement parts, or added quantities for a later phase, contact us with your original order details and project information. We can help identify the best match based on product availability.

Do you offer tax-exempt or resale purchasing?

If you are purchasing for resale or have valid tax-exempt documentation, contact our team and we can help review the account setup requirements for your order.

Do you offer net terms for qualified businesses?

Payment terms may be available for qualified business accounts. Contact our team to ask about account setup, approval requirements, and available payment options.

How long are quotes valid?

Quotes are valid for a limited time based on product availability, freight conditions, and project scope. If you are ready to move forward, contact our team and we can confirm current pricing and timing.

What is your return or cancellation policy for custom and wholesale orders?

Return and cancellation eligibility can depend on whether the order includes stocked items, special-order materials, or custom fabrication. Contact our team before ordering if you need details on returns, cancellations, or any applicable restocking conditions.

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